Gaylord Palms is the most technologically sophisticated convention resort in the world. In the convention center alone, nearly 400 miles of copper and fiber-optic cabling form the backbone of the most flexible and sophisticated menu of technology services available to the meetings industry.

Guest rooms include in-room interactive computer systems, high-speed Internet access, secure e-mail access, alarm clocks with CD players, cordless dual-line speakerphones, and guestroom doorbells with electronic "do not disturb" indicators. Other perks are technology-friendly, like guestroom safes that are large enough to fit a laptop computer and include an AC outlet inside for charging.

The resort's guest rooms are the largest in their Central Florida competitive set and reflect the themes of the atrium – from the fabric designs to the artwork. In Key West, guests escape to the tropics, where they visually encounter vibrant, bold colors with crisp white walls, trim, shutters and furnishings. Design for the St. Augustine rooms feature warm colors and old Spanish and Mission styles, tapestry motifs, mosaic designs and historic tile patterns. Nature enthusiasts can bed down in the lush Everglades, amid graphic depictions of the flora and fauna. Textured elements are found in the wicker furnishings and the palm-frond design of the carpeting, which combine to offer the unique appeal of a private retreat.

"It's unusual for a hotel to be so elaborately and deeply themed," said John Caparella, senior vice president and general manager of Gaylord Palms. "While our atriums take you to these fabulous Florida destinations, so do our guest rooms. Every thing in our guest rooms, right down to the ice bucket, evokes a theme"

Guest bathrooms are equally distinctive. Their interior complements the room theme, from the specially designed wall coverings and decorative framed mirrors to the coordinating lighting that illuminate the dressing area. Granite tops are used for the double-sink vanities and tubs. Oversized glass showers and water closets are in a separate area. Bath linen and amenities are lush, including a giant 35-inch by 68-inch bath "sheet."

© SPA MANAGEMENT JOURNAL - APRIL 2005

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