NOVEMBER 08 © Spa Management Journal
“THE NEW GOLD STANDARD,” WRITTEN BY BEST SELLING AUTHOR DR. JOSEPH A. MICHELLI, OFFERS FIVE LEADERSHIP PRINCIPLES FOR CREATING A LEGENDARY CUSTOMER EXPERIENCE;
BOOK PROVIDES INSIGHT INTO SERVICE PHILOSOPHY OF THE RITZ-CARLTON HOTEL COMPANY, L.L.C.Dr. Joseph A. Michelli, author of best selling business books including “The Starbucks Experience,” uncovers the secrets of world-class leadership in his latest book, “The New Gold Standard: Five Leadership Principles for Creating a Legendary Customer Experience Courtesy Of The Ritz-Carlton Hotel Company.” This is the first time the award-winning global hospitality and lifestyle company has shared such detailed information on its corporate culture and service philosophy. This includes discovering how to engage customer loyalty, measure results, and retain the best talent in a service economy. The 285-page, hardcover book, published by McGraw-Hill, is available in stores and online.
Simon F. Cooper, president and chief operating officer, The Ritz-Carlton Hotel Company, L.L.C., said “Over the years we have been approached by many authors seeking to write about our company and examine the methodology we have used to make The Ritz-Carlton brand one of the most frequently recognized and critically acclaimed luxury names in the world.
Only when Dr. Michelli came to us with his vision for telling the story did we agree to provide unprecedented levels of access to our Ladies and Gentlemen and customers. We believe sharing what we have learned will provide valuable lessons to any company seeking to improve its customer service, whether they are a small day spa or a Fortune 500 company.”
The New Gold Standard, published by McGraw-Hil
www.josephmichelli.com.
PRECOR, Grand Wailea Resort Hotel & Spa create ultimate in spa fitness
Spa Grande facility upgrades to deliver world-class fitness experience
Spa Grande, the internationally-renowned wellness destination within the Grand Wailea Resort Hotel & Spa, has taken fitness to a new level with a total upgrade featuring club-quality Precor fitness equipment and entertainment systems.In addition to a full range of Precor cardio and strength equipment, the spacious half-million-dollar fitness center is “wired” with personal viewing screens integrated into the cardio equipment. Core training, balance equipment, spin bikes and stretching accessories round out the fitness center’s exercise choices.
“Spa guests and travelers view vitality, health and wellness in a holistic way, with fitness playing a central role,” said Jeff Kohl, who leads Precor’s hospitality and vertical market sales. “The Grand Wailea has earned a world-class reputation for its unique guest offerings and exceptional products especially Spa Grande, and the new center raises the fitness experience to meet Spa Grande’s long standard of excellence.”
The new world-class fitness center upgrade is only one element of a major restoration of the Grand Wailea, a member of The Waldorf Astoria Collection®. The Mobil Four Star-rated Spa Grande is Hawaii’s largest and most elaborate spa.
About Precor
Founded in the Seattle, Wash. area in 1980, Precor (www.precor.com) now operates production, distribution and headquarters facilities near Seattle, with offices in the UK, Germany, Benelux, Spain, France, Switzerland, Austria, Japan and China. Engineered to move the way you move, Precor equipment sets the global standard for a fluid, natural, low-impact workout experience.
Qosmedix Pocket Dispensing Brush
Qosmedix pocket-sized dispensing brush (Part # 30240) provides a neat, foolproof method of dispensing powders on the go.The convenient, portable three inch size makes it perfect for purse or cosmetic bag as an alternative to sifter jars and separate brushes. A clear refillable reservoir with a twist-on black cap showcases mineral makeup or shimmering powder products. Powder transfers to the bristles with a tap.
A retractable sleeve shields the domed goat hair bristles and a removable clear overcap keeps product and brush clean. Customize our new dispensing brush for point-of-purchase or client gifts.
Information: www.qosmedix.com
Stri-PeXan INTENSIVECREAM
The miracle weapon for a younger, smoother complexion and a new, youthful vibrancy through the drastic reduction of wrinkles.
The effect of continuous usage of Stri-PeXan INTENSIVECREAM will be a noticeable rejuvenation of your appearance.The ingredients’ warming action stimulates cell metabolism, circulation as well as the skin’s regeneration.
The deterioration of the extra cellular matrix is reduced. Lines and even deep wrinkles are reduced drastically. A combination of valuable oils noticeably enhances the affected areas. Plant extracts calm the skin and support its repair mechanisms.
Usage: massage with circular motions into those skin areas that need regeneration until the cream has been completely absorbed. Afterwards apply the usual day or night care.
Note: Stri-PeXan INTENSIVECREAM causes a light warming sensation on the skin. This is completely normal and wears off after a short while. Do not apply to the direct eye area (top of lid and directly under eyes). www.klapp-usa.com
Signature Worldwide Introduces Economic Stimulus Strategies Workshops
Signature Worldwide, the leading provider of training and business solutions for the hospitality industry, has introduced the Economic Stimulus Strategies (ESS) workshop series.Signature's workshops are designed to encourage creative thinking and idea generation from within. During the ESS workshops, employees at all levels are trained to participate in the process of revitalizing business, boosting revenue and improving customer service.
"It's imperative to reinforce to all employees, at all levels, that they directly impact their company's success," said John Ely, senior vice president of marketing, Signature Worldwide. "Every employee, when given the proper tools and opportunity, can provide fresh ideas and solutions that can impact the bottom line."
Eight half-day sessions, currently available with two-for-one pricing, include: Food and Beverage, Revenue Management, Sales Office, Housekeeping, Quick-hit Marketing, Room Service, Generating Customer Loyalty and Front Desk.
For more information about the Economic Stimulus Strategies workshops,
please call 800.398.0518 or visit www.signatureworldwide.com
Your face in perfect harmony
Germaine de Capuccini’s Timexpert Lift firms the face and prevents one of the signs of aging that worries women most: The loss of facial volume, which makes features sag. Additionally, Timexpert Lift remodels the skin, lifts and rebalances the shape of the face and makes wrinkles less visible. It’s based on innovative formulas that offer a double action: - A “lipo-filling” action from Kombucha extract which replenishes facial volume in areas where it has been lost. Kombucha also strengthens the skin's structure and suppleness.
- A “hydro-filling” action from Sesame extract which fills-in wrinkles and deeply hydrates and smoothes the skin. Sesame extract provides an immediate tightening effect so that the facial oval appears renewed, visibly firm and redefined. Timexpert Lift is the best non-surgical alternative for remodelling the face and helping it recover its youthful volume day by day.
For more information, please call 800.842.9922 (Northeast and Midwest);
888.901.7307 (Southeast), 800.968.5925 (West) or visit www.germaine-de-capuccini.us
Keep Skin Balanced With ATZEN® Day & Night Creams
ATZEN's clinically advanced Biologique™ skin balancing system has over 30 active vitamins, minerals, plant and biological extracts that guarantee potent anti-aging, antioxidant, and moisturizing actions. Integral DNA®, an ultra-hydrating antioxidant, is the cornerstone ingredient, clinically proven to be extremely effective at hydrating and stimulating new cell reduction.ATZEN Day Cream with Integral DNA hydrates all day, reduces the visible signs of aging, and restores natural balance. Its high concentration of marine elastin and collagen work together to calm the skin. Borage oil boosts the circulation while medicinal plants nourish skin and offer natural protection from pollution. This creamy moisturizer won't clog pores, makes an ideal base for makeup, and leaves a dewy finish. Clients will love the smooth, satiny glow they get from ATZEN Day Cream.
ATZEN Night/Facial Massage Cream provides powerful nourishment plus intense and deep-penetrating hydration. Perfect for cold and dry climates, as well as sun-damaged skin, this rich cream is fortified with the power of marine elastin and collagen, Fucogel®, Integral DNA, hyaluronic acid, and therapeutic plant extracts. A rich, but quickly absorbed moisturizer, ATZEN Night/Facial Massage Cream is ideal for facial massage and as an exceptionally heaIing night cream.
For more intormation or to order a complete catalog, please contact Universal Companies at 800-558-5571
SPALASIUM ROSEMARY ORGANIC ESSENTIAL OIL
Transcend Beyond Ordinary Essential Oils To A Customized Aroma-Sensory Experience!
Successfully transport guests to an unsurpassed aroma-sensory oasis.Spalasium by Pevonia Organic Essential Oils offer 100% purity to far exceed the expectations of therapists and guests alike.
Featured: Spalasium Rosemary Organic Essential Oil. Sought after for its rejuvenating and restorative characteristics, Rosemary Essential Oil is further known to relieve all types of pain and discomfort while stimulating mental productivity.
Therapists may select from an extensive collection of organic essential oils that specifically target each guest's areas of concern.
1-800-PEVONIA, pevonia.com
Biarritz™ Foot Spa, the ultimate design & comfort in a true hydrotherapy pedicure innovation!
The Biarritz™ Whisper-Soft, Pipeless™ Hydrotherapy Foot Spa, heightens your pedicure services to a stellar level of luxury, comfort, and client safety.Magnificently designed, this system offers your clients maximum comfort and assurance. Safeguard your business, while boosting profits with the Biarritz™ simple yet efficient total disinfection process. Additional benefits include:
• Bacteria & Micro Organism Free Environment
• Hygienic Pipeless™ 2-Jet System
• Easily Removable Jets
• Soothing Lumbar Support
• Mid to Upper Heated Back Massager
• Ergonomically Designed
• Multi-Position Reclining Seat
• UL, CE, and CSA Certified
The Biarritz™ can be seen, but not heard. Only the barely audible sound of flowing water ensures your pedicure area is a tranquil oasis for specialist and guest alike.
Cosmopro 1-866-698-6580, www.cosmopro.com
Vitaminic Infusion with Medicalia ‘C’ Serum With Revolutionary Oxyzomes!
Medicalia ‘C’ Serum with Oxyzomes is an intensive skin-smoothing and firming serum featuring the latest technology in manufacturing a new generation of liposomes:Oxyzomes! Oxyzomes contain stabilized Vitamin C (anti-aging) and Vitamin E (Alpha Tocopherol – anti-free radicals) in a multilamellae multi-shield structure.
The liposomes’ membranes are specially engineered from soy lecithin for extra stability within an acidic pH environment.
This outstanding, proven-effective delivery system infuses the skin with Vitamin C, phenomenally increasing bioavailability by 85%.
Medicalia ‘C’ Serum with Oxyzomes reduces the appearance of wrinkles while promoting rejuvenated, healthy-looking skin.
Recommended for all skin types.
1.866.314.1975, medicalia.com
NOVEMBER 08 © Spa Management Journal