Steven Ferry (stevenferry@modernbutlers.com) is author of the best-selling industry text, Butlers and Household Managers, 21st Century Professionals, and the recently released Hotel Butlers, The Great Service Differentiators. He trains butlers on-site in private estates, hotels, spas and resorts for the International Institute of Modern Butlers and is visiting professor at the International Butler Academy. www.modernbutlers.com |