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Steven Ferry (stevenferry@modernbutlers.com) is author of the best-selling industry text, “Butlers and Household Managers, 21st Century Professionals,” and the recently released Hotel Butlers, The Great Service Differentiators.

He trains butlers on-site in private estates, hotels, spas and resorts for the International Institute of Modern Butlers and is visiting professor at the International Butler Academy.
www.modernbutlers.com